FREQUENTLY ASKED QUESTIONS

Please find answers below to commonly asked questions. Should you still have questions, feel free to send us an email at support@lazzur.com or call us at (786) 681-1919.

General Information

Where are you located?

Our office is located in Miami, Florida and we operate warehouses in Ontario, California, Miami, Florida, and Vancouver, British Columbia.

Where can I purchase your products?

Our products are available to purchase at every major home improvement retailer as well as showrooms throughout North America. Please visit the Where To Buy page for further information.

Can I purchase directly through you?

We do not sell directly to end users. Please visit our Where To Buy page for a list of our authorized retailers.

Are your fixtures UL or ETL listed?

All LAZZUR fixtures are either UL listed or ETL listed. Both marks have authority of product compliance with safety and technical standards throughout North America. Please check the specific product listing for further details.

Can I pick the item up at your warehouse?

We do not allow for orders to be picked up at our warehouse.

Returns & Parts

I am missing parts. How can I replace them?

We’re sorry to hear that you are missing parts. Please send us an email to support@lazzur.com with your order number, retailer of purchase, as well as a description of the parts missing.

Do you sell electrical components?

We do not sell electrical components. We only provide spare parts for our lighting fixtures. For any other electrical components, such as junction box, etc., please visit your local hardware store.

How can I buy spare parts?

Please send us an email at support@lazzur.com with the parts requested as well as your order number and retailer of purchase.

I want to return the item. Can I return it directly to you?

We’re sorry to hear that you want to return the product. If you would like to return the product, please contact us via our live chat or email us at support@lazzur.com to see if we can resolve any issues prior to initiating a return.

What is the difference between a Dry and Damp location listing?

A dry location means that the fixture is rated to be installed in a dry environment. A damp location means that the fixture is rated to be able to withstand moisture and humidity.

Product Information

Are lightbulbs included with the fixture?

Unless otherwise stated in the product listing, lightbulbs are NOT included with the purchase of a LAZZUR lighting fixture.

Can I use lightbulbs that are less than the maximum wattage?

Yes, you can use lightbulbs that are less than the maximum wattage.

Are LED lightbulbs able to be used instead of incandescent lightbulbs?

LED lightbulbs are able to be used instead of incandescent lightbulbs. Do NOT mix and match lightbulbs in the same fixture (i.e. using both LED and incandescent) as this can damage the fixture.

What is the warranty of your products?

We offer a one-year limited manufacturer’s warranty on all of our lighting fixtures.

Do I need to register my warranty?

No, you do not have to register your warranty. Please make sure to keep your receipt or order number as well as the retailer of purchase to provide proof of purchase if making a warranty request.